Contact the Atelier

The workshop team is on hand Monday to Friday. We typically respond within 24 hours — Renard insists on it.

Get in Touch

📧 support@customfurnitture.com

⏱ Response time: within 24 hours, Monday–Friday.

🏢 Operating company: DKL Custom Furniture LLC

Registered office: 315 Spring Creek Rd, Gypsum, CO 81637, Estados Unidos

728 575 222 7219 9

FR60 728 575 222

For responsible-play support: Responsible Play page or call Joueurs Info Service on 09 74 75 13 13.

Common Support Questions

My Atelier Coins disappeared — what happened?

Atelier Coins are stored in your browser session. Clearing your browser data, switching browsers, or using a private/incognito window will reset your balance to the starting 5,000 Coins. This is expected behaviour — there is no account to log into by default.

The game is not loading. What should I try?

Try a hard refresh (Ctrl+Shift+R on Windows or Cmd+Shift+R on Mac), or open the site in a different browser. Maison Reels works best on Chrome, Firefox, Safari, and Edge with JavaScript enabled. If the issue persists, email us with your browser version and operating system.

Can I save my progress or Atelier Coin balance?

Currently, Coins reset on each visit. An optional account feature that preserves your balance and daily bonus streak is planned. In the meantime, Renard tops up your balance whenever you return — no Coins are ever lost permanently.

I have a concern about responsible play. Who should I contact?

Please visit our Responsible Play page for self-help guidance and free helpline contacts. You can also reach out to us directly at support@customfurnitture.com — our Responsible Play Lead, Sophie, reviews all such messages personally.